chapter-12-managing-work-groups-teamwork-morale-and-counseling-2

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11. All of the following are
internal factors that influence employee morale, EXCEPT:

a.

Relations with coworkers.

b.

Inclement weather.

c.

Problems with friends.

d.

Job security.

12. Which of the following statements about workplace incivility is
CORRECT?

a.

Rude people are much more likely to be
in lower positions than their targets.

b.

Workplace incivility has declined in
recent years.

c.

Insensitive on-the-job behavior may
make employees feel bad, but it rarely affects productivity.

d.

Employees sometimes retaliate against
workplace incivility by decreasing their work effort.

13. Which of the following is a technique for assessing employee
morale?

a.

Supervisory training.

b.

Employee exams.

c.

Studying patterns of employee behavior

d.

Workplace theories.

14. Which of the following statements about employee attitude surveys
is CORRECT?

a.

Questionnaires must be filled out by
employees in the privacy of their homes.

b.

Employees should be allowed to fill
out a questionnaire on an anonymous basis.

c.

All questionnaires are of the
free-form essay type.

d.

Tabulation and analysis of
questionnaires is usually assigned to each department supervisor.

15. Which of the following is another term for organizational
development (OD)?

a.

Counseling.

b.

Guiding.

c.

Process consultation.

d.

Surveying.

16. Yesterday, Susan decided to talk with Jillian about her
performance. Jillian has been a good performer, but lately her productivity
seems to be slipping. During this talk, Susan should:

a.

Tell Jillian to get with it and start
producing.

b.

Meet privately with Jillian in a
counseling interview.

c.

Approach Jillian on the job in front
of other workers and shame her into performing.

d.

Ignore the problem but start looking
for Jillian’s replacement.

17. All of the following are characteristics of a counselor:

a.

Good coach.

b.

Good listener.

c.

Provides guidance.

d.

Provides encouragement.

18. Kenyon is a supervisor who is confused. Maddie was his top
producer last year, but her production has sharply declined over the last two
months and her tardiness is becoming a problem. Kenyon should:

a.

Encourage Maddie to become involved in
the company’s wellness program.

b.

Advise Maddie to take advantage of the
federal Family and Medical Leave Act.

c.

Refer Maddie to the company’s employee
assistance program.

d.

Remind Maddie of the importance of
meeting company quotas.

19. Which of the following is NOT one of the four ways by which a
person may enter an employee assistance program (EAP)?

a.

Management referral.

b.

Self-referral.

c.

Union referral.

d.

Family member referral.

20. Wellness programs help:

a.

Employees stay healthy.

b.

Employers reduce healthcare costs.

c.

Both a and b.

d.

Neither a or b.

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