chapter-12-managing-work-groups-teamwork-morale-and-counseling-3

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MULTIPLE CHOICE
1. Which of the following is NOT a common reason for the formation of work groups?a. Problem solving.b. Social loafing.c. Companionship.d. Labor union mandates.

2. Which of the following is NOT a reason why a work group is cohesive?a. The group is small.b. The group shares similar personal characteristics.c. The group has been formed due to outside pressures.d. The group is autonomous.

3. When Mason Automotive Supply asked employees from a number of departments, such as marketing, finance, technology, sales, human resources and production, to come together to accomplish a particular task, it was an example of a:a. Command group.b. Special-interest group.c. Task group.d. Friendship group.

4. Friendship groups are related primarily to:a. Departmental assignments.b. The accomplishment of a particular task or project.c. Personalities and social interests.d. Geographic location.

5. The Hawthorne Studies is comprehensive research focused on:a. Work group dynamics.b. Individual behavior.c. The differences between males and females.d. Effective supervision.

6. Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?a. Teams function better when they have ten or more people in them.b. Team members should have complementary skills.c. Teams should be committed to objectives that are realistic and specific.d. Team members should be committed to the group and the performance of the group.

7. In a collaborative workplace:a. Individuals, not work teams, are paramount.b. Management alone has decision-making authority.c. Teamwork processes are used to promote trust and to build consensus.d. All of the above.

8. Audrey works for a team that sets its own targets and goals after consulting with higher management. Audrey probably works in a/n:a. Virtual team.b. Self-directed work team.c. Autocratic team.d. Matrix team.

9. Morale is best defined as:a. The willingness of employees to carry out assigned tasks.b. A sense of loyalty an individual has toward his or her work and company.c. A combination of feelings and attitudes that employees have toward their work, environment, supervisors, top-level management, and the organization.d. The belief that one can succeed under all circumstances and in all environments and organizations.

10. When employee morale is high:a. Teamwork may still be absent.b. Collaboration among employees will always exist.c. Productivity will be lower because employees will not feel “driven” to perform.d. None of the above.

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