chapter-14-fundamentals-of-controlling-3

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10. When controls are confusing or too sophisticated for employees,
the supervisor should:

a.

Create charts, graphs, and reports to
make the control easier to understand.

b.

Stop using controls altogether.

c.

Consult with upper management about
the problem.

d.

Devise new controls that meet
departmental needs and are understandable to everyone who uses them.

11. Which of the following is NOT a requirement for an effective
control system?

a.

It should be flexible enough to cope
with unanticipated changing patterns and problems.

b.

It should not be changed in any way
after it is adopted until it is abandoned.

c.

It should expose deviations as they
occur and indicate who is responsible for the deviation.

d.

It should be suitable for the activity
to be observed.

12. Since it is impossible for supervisors to check every item in production,
they must:

a.

Trust employee performance.

b.

Implement controls to identify every
mistake.

c.

Use good judgement.

d.

All of the above.

13. The first step in the control process is:

a.

Take corrective action.

b.

Measure performance.

c.

Re-evaluate the existing plan.

d.

None of the above.

14. _____ is a performance critieria chosen for assessment because
they are key indicators of overall performance.

a.

Strategic control points.

b.

Motion studies.

c.

Time studies.

d.

Budget studies.

15. Tangible standards can measure all of the following EXCEPT:

a.

Quantity of output.

b.

Quality of output.

c.

Time spent on providing a service.

d.

An organization’s reputation.

16. Time studies are supposed to be:

a.

Subjective.

b.

Scientific.

c.

Objective.

d.

The best method of assessment.

17. Supervisors should be careful to choose strategic control points
that do NOT significantly:

a.

Improve performance.

b.

Impede performance.

c.

Impede other standards.

d.

All of the above.

18. Which of the following would NOT be a recommended way for
establishing standards of performance for a department’s operation?

a.

Using the supervisor’s experience and
observations to some extent.

b.

Analyzing previous budgets and
operating results.

c.

Forming a supervisor and employee
committee to discuss standards and work operations.

d.

Having all standards determined by the
industrial engineers and top management.

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