chapter-14-fundamentals-of-controlling-4

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1. The managerial function of controlling
consists of which of the following?

a.

Taking actions to ensure that things
happen the way they were planned.

b.

Checking to determine if employees are
adhering to established plans.

c.

Taking appropriate actions where
necessary to correct any deviations from standards.

d.

All of the above.

2. The controlling function is most closely
related to which other primary managerial function?

a.

Leading.

b.

Planning.

c.

Staffing.

d.

Coordinating.

3. In order for an organization to thrive, all
of the following is necessary EXCEPT:

a.

Goals.

b.

Training.

c.

Autocratic leadership.

d.

Accountability.

3

4. The closeness of supervisory follow-up is
based on all of the following factors EXCEPT:

a.

The employee’s experience.

b.

The supervisor’s convenience.

c.

The dependability of the worker.

d.

The employee’s initiative.

5. Which of the following type of control
mechanism is useful for controlling a problem prior to its happening?

a.

Concurrent.

b.

Feedback.

c.

Indicative.

d.

Feedforward.

6. Feedback control provides valuable
information for:

a.

Making adjustments while a problem is
happening.

b.

Providing information for preventing
the same problem from happening again.

c.

Recording the number of customer
complaints.

d.

None of the above.

7. _____ uses feedforward controls at one time
or another.

a.

Some people.

b.

Most people.

c.

All people.

d.

None of the above.

8. Which of the following is an example of a
concurrent control system?

a.

Instituting a preventive maintenance
plan.

b.

Sampling complete products to ensure
quality.

c.

Measuring how many units a certain
employee completed on his or her shift.

d.

Observing employees during the work
shift to ensure that they are complying with standards.

9. When no damage or mistakes occur, feedback
is:

a.

Unnecessary.

b.

Solicited to fulfill job
responsibilities.

c.

Used to improve the process or
product.

d.

None of the above.

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