for-your-real-world-six-sigma-project-construct-a-pfmea

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For your real-world Six Sigma project, construct a PFMEA
form (My Project is below)

Process step/input

Potential failure mode

Potential failure effects

SEV

Potential causes

OCC

Current controls

DET

RPN

Action recommended

Responsible person

Action taken

SEV

OCC

DET

RPN

Introduction:

Each Organization must using marketing
tools to increase their customer and income. One of the most important tools in
marketing is advertisement. These days many companies making different kinds of
advertisement to increase their customer and income in order to stay in
competitive with other companies. Our project is about some different issues
in Four Seasons Restaurant which effect
the customer and the income.

Problem Statement:

After
several visits to the restaurant and met with the restaurant owner, we found out that the
restaurant has many problems such as the menu is not vary, waitress problem,
closing early, no delivery service also no advertisements. But, the biggest
problem that the restaurant has is that no any marketing tools like advertisements.
As a result, restaurant customers and income are limited.

The Goal Statement:

Our goal is to increase the restaurant
income by define which problems that has the most effective issue for the
restaurant income by using some six sigma tools which will help us to know
which problem or defect is effective the
most. However, according to our meeting with the owner. He stated that his
customers are very limited and no increase of the income.

Process chart:

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image001.png” alt=”Rounded rectangle: start”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image002.png”>
For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image003.png” alt=”Diamond: is there increase of customers?”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image004.png” alt=”Oval: no

“>For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image005.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image006.png”>
For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image007.png” alt=”Oval: yes”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image008.png” alt=”Rounded rectangle: why this problem is occurred?”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image009.png”>
For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image010.png”>
For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image011.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image012.png” alt=”Rounded rectangle: how to keep and improve the work”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image013.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image014.png” alt=”Diamond: what are the other issues related to this problem”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image015.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image016.png” alt=”Rounded rectangle: find good methods for improving”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image017.png”>
For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image018.png” alt=”Rounded rectangle: stay in the market

“>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image019.png” alt=”Rounded rectangle: how to solve this problem”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image020.png”>
For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image021.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image001.png” alt=”Rounded rectangle: start”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image022.png” alt=”Rounded rectangle: need to increase customer”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image013.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image023.png” alt=”Rounded rectangle: compare marketing tools

“>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image024.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image025.png” alt=”Rounded rectangle: applied advertisement to restaurant

“>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image026.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image027.png” alt=”Rounded rectangle: customers increase

“>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image028.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image029.png” alt=”Rounded rectangle: income increase

“>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image026.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image030.png” alt=”Rounded rectangle: problem solve”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image031.png”>
For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image028.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image032.png” alt=”Rounded rectangle: done”>

We used many tools in six sigma in order to
define the problems and found out which one of these problems effects the
customer and the income the most. We tasted different chart in order to see
which issue in the restaurant are effect the most. For example, we used
relationship chart, pareto chart and cause and effect diagram to recognize
which issue are effecting the restaurant the most. However, we found out that
two things are effect the limitation of the customer and the income which are
lack of advertisement and closing early.

Issue Name

Wight

Menu Vary

14

Waitressissue

10

Closing Early

22

Waiting Time

12

Luck of
Advertisement

29

Food Quality

13

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image034.png”>

According to Pareto Chart, the most biggest
two problems in the restaurant are Luck of Advertisement and Closing Early.
These two problems are effecting two important things in the restaurant which
are the customer and the income at the same time.

However, now we should measure these issue
to see if its under control or not? And this is very important in order to
fixed the restaurant issues. For this step, we used C chart to see if problems
under control or not.

Measure
& Analyze Phases

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image036.png”>

For your real-world Six Sigma project, construct a PFMEA.0/msohtmlclip1/01/clip_image038.png”>

The process
is in statistical control.

Analyze
Phase :

It’s very important in the business world
to found out what affect your business the most. We used the Main Effect Plot
recognize what effect the most from these two issue.

Improve :

We found out there are some problems or issue
which effect the main two problems that we have :

1 –
There are no advertisements because the owner it’s not worth whiles the
restaurant closing early.

2 –
The waiters have not enough experience dealing with heavy order because the
restaurant just open about six hour a day.

3-
The customer are almost the same every day, and that because the luck of the
advertisement.

However,
we have some recommendations for Mr. Abdullah Thathfer , the owner of the
restaurant, in order to increase the restaurant income and customer , which
lead the restaurant to stay in business. In addition, to improve the customer
satisfactions which is very important to all business?

A –
Compare the advertisement tools at the restaurant such as TV, Radio, Newspaper,
Magazine or brochure, and then choose the best one.

B –
Extend the restaurant open hours.

C-
Create special discount list like students discount, club discount or any kind
of group people in order to increase customer’s base.

D –
Make special discount in special day during the year like New Year, Chrisms…

More to explorer

Answer:

Title: for-your-real-world-six-sigma-project-construct-a-pfmea

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