trident-opm500-all-slps-module-1-4-slps

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Module 1 – SLP

PRODUCTIVITY AND PROCESS IMPROVEMENT

In this Session Long Project you will be able to use your creativity. You will choose a specific type of non-manufacturing business from the list below. You will use this business type and create your own organization around it. In each SLP module you will create issues about the specific Operations Management topic and discuss these issues and how you would solve them.

NOTE: When choosing your business, you need to consider that it will meet the criteria for ALL SLP assignments.

It must use inventories (Module 2), requires some effort to achieve quality (Module 3), and have the ability to expand its capacity (Module 4).

Session Long Project

Choose one of the following types of service organizations: hospital, car repair, computer repair, generic family restaurant, generic convenience store (could be a franchised store), or another organization type with Instructor Approval.

Create/Invent a company of this type. Be creative. Make this company real. Generate some numbers that specify the productivity.

Identify several key processes in a .trident.edu/content/enforced/59918-OPM500-JUL2015-1/Modules/Module1/EMC%20Additional%20%20Information%20v.2.docx?_&d2lSessionVal=W8up6i3mr6AlOa6BDyYCgiHk6&ou=59918″>process flow diagram. (To see an example of a process flow diagram, see Section C: Plasti-Brack Information, Figure 2.)

  • Identify and discuss at least three productivity issues that this company faces. Include the various productivity ratios that would be calculated. Generate some numbers indicating the current level of productivity.
  • Identify and discuss how this company would deal with improving its productivity.
  • Discuss the key processes and how these processes would be analyzed.
  • What are some ways the processes could be improved?
  • Discuss concepts and ideas from process improvement and lean thinking.

This paper should be approximately 3–5 five pages in length counting the introduction, body, and summary. You should include references and cite them properly in the paper. Generally, at least three references should be used.Find references about productivity in your type of business. Use ProQuest. Also check IBISWorld available through the TUI library.

INVENTING YOUR COMPANY FOR THE SLP

The SLP project in this course requires that you INVENT your own non-manufacturing company. This is your company, so be inventive and creative. USE YOUR IMAGINATION!

First, make sure that it follows the guidelines specified in SLP1 – it should have some type of inventories so that you can do SLP2.

The most important aspect of inventing your company is determining the key PROCESSES. What is the work being done to provide your services to your customers? What are the repetitive processes of obtaining the materials, supplies, etc., and moving them through the company via processes to generate the outputs?

Also, consider that the business does not have to be a new startup. It works better if you invent a company that has been in business for a while. You should generate some numbers for your business. You can’t operate a business without doing the numbers. How big is it? How many customers, how many employees, what is the sales volume, what are the costs, etc. If you spend time early in SLP1 and invent the company with some numbers, you will find it easier as you move through the other SLPs.

SLP Assignment Expectations

  • First discuss some background about your company. You can give it a name. How big is the organization – people, size, etc.? What is its mission? Who are its customers?
  • Then identify at least one area of concern for productivity. Identify at least three productivity measures. While it is not required, if you want, you can also create some numbers and show the calculation of the productivity measures.
  • Identify the key processes. What are the steps involved in the processes? Do the processes interact?
  • What are some possible ways that these processes could be improved for productivity? Consider how you can produce more output and/or reduce the inputs, so that you can increase productivity.
  • What are some problems or issues that you might encounter as you attempt to change the processes? How could you overcome these problems/issues?

Review all of the resources for this module. Use them to help you create/invent issues about productivity and processes and how you would improve.

You should look for additional references about the type of business you are operating with specific information about improving processes and productivity.

Example

Would you like to see an example? Click to see an .trident.edu/content/enforced/59918-OPM500-JUL2015-1/Modules/Module1/SLP1%20Example%20v.2.docx?_&d2lSessionVal=W8up6i3mr6AlOa6BDyYCgiHk6&ou=59918″>example based on a Ford Dealership.

Module 2 – SLP

INVENTORY

SLP2 is focused on inventory management in your company.

Session Long Project

Continue using your fictitious company from SLP1 and continue to develop the company profile and operating information.

Identify how your company uses inventory. What are three different inventories of products or supplies that the company maintains? What do you think is the total amount of inventory on average that is maintained in comparison to the annual income of the company? What do you think are some key methods that your company could use to manage and track inventory, e.g. technology systems, and/or lean methods?

This paper should be approximately 3–5 pages in length counting the intro, body, and summary. You should include references and cite them properly in the paper. Generally, at least three references should be used.

SLP Assignment Expectations

  • First discuss the recap your company and add any additional information about it that will add necessary and/or interesting information as background to the discussion of inventory.
  • Then identify at least three different inventory types based on the products, supplies, or other materials needed, used, or provided to the customer. Note: capital equipment (machines or fixtures used to provide services) are not inventory. The cost of this equipment is depreciated and included in the overhead costs of providing the service.
  • Determine the average value of the total inventory maintained by the company and how this compares to the annual gross income of the company. Discuss inventory turns and overhead costs if something is produced for inventory.
  • What are the key issues or problems with inventory, such as accuracy of inventory records, maintaining, storing, moving and controlling inventory, assuring quality from suppliers, getting on time deliveries, etc.
  • Discuss the key methods that the company uses or could use to manage and track inventory, e.g. technologies, methodologies, etc. And how does the company attempt to solve its inventory issues.
  • Look into similar companies for comparable inventory turns.

Review all of the resources for this module. Use them to help you create/invent issues about inventory and how you would improve.

You should look for additional references about the type of business you are operating with specific information about improving inventory operations.

Example

Would you like to see an example? Click to see an .trident.edu/content/enforced/59918-OPM500-JUL2015-1/Modules/Module2/OPM500%20Module%202%20-%20SLP2%20Example.docx?_&d2lSessionVal=W8up6i3mr6AlOa6BDyYCgiHk6&ou=59918″>example based on a Ford Dealership.

Module 3 – SLP

QUALITY MANAGEMENT & SIX SIGMA

SLP3 continues with your company focused on quality and quality management.

Session Long Project

Continue using your fictitious company from the previous SLPs, and continue to develop the company profile and operating information.

Identify how your company uses quality management. Identify different areas for quality measurement and management. What types of quality tools and techniques are the best to be employed, process control, quality tools, employee involvement? Consider quality management programs such as TQM, Six Sigma, ISO9000, etc. How might these be employed, and which of these do you think are best for your company?

NOTE: For retail businesses, customer satisfaction surveys and focus groups should be considered as one way of measuring quality. How can you improve the scores on the customer surveys?

This paper should be approximately 3–5 pages in length counting the introduction, body, and summary. You should include references and cite them properly in the paper. Generally, at least three references should be used.

SLP Assignment Expectations

  • First discuss a recap of your company and add any additional information about it that will be necessary and/or interesting background to a discussion of quality and quality management.
  • Identify at least three areas of types of quality focus, e.g. product quality, etc. Discuss these areas and explain why quality is important.
  • What are some quality tools and techniques that can be used to chart, diagnose and improve quality in these three areas?
  • Discuss the types of quality programs and recommend what you think is the best program or programs for your company to use and explain why.

Review all of the resources for this module. Use them to help you create/invent issues about quality and how you would improve.

You should look for additional references about the type of business you are operating with specific information about improving quality.

Example:

Would you like to see an example? Click to see an .trident.edu/content/enforced/59918-OPM500-JUL2015-1/Modules/Module3/OPM500%20Module%203%20-%20SLP3%20Example.docx?_&d2lSessionVal=WcOvEQhIq4tVCwcCwuT9eGVvG&ou=59918″>example based on a Ford Dealership.

Module 4 – SLP

SOLVING A COMPLEX PROBLEM BASED UPON CAPACITY PLANNING AND FORECASTING

Session Long Project

Using your fictitious company from previous SLP assignments, develop the company profile and operating information.

Your company is faced with an increase in demand.

Identify how your company uses forecasting for purposes of capacity planning and how you can utilize productivity, inventory control, and quality improvements to meet this new demand. Identify different kinds of capacity and capacity constraints. How is forecasting used to generate short-term and long-term information about demand that affects capacity? What are some options that the company has in terms of increasing its capacity?

NOTE: in retail businesses with physical locations where customers are served, capacity can be measured in terms of size of the facility and throughout of customers. What is your current Max Possible throughput – how many customers can you serve with your current capacity? Often there is a trade-off in size of the facility for backroom inventory or kitchen, displaying inventory to customers or seating, and customer space such as aisles and checkouts or bar space and waiting areas. You should consider all of these in your capacity analysis.

This paper should be approximately 3–5 pages in length counting the introduction, body, and summary. You should include references and cite them properly in the paper. Generally, at least three references should be used.

SLP Assignment Expectations

  • First discuss the recap your company and add any additional information about it that will add necessary and/or interesting information as background to the discussion of capacity and forecasting.
  • Identify at least two types of capacity and the constraints that act on them now and in the future.
  • Discuss the types of forecasting methods that your company uses. How do they generate short-term and long-term demand forecasts?
  • Besides using the forecasts for capacity planning, are there other uses of these forecasts?
  • Determine and discuss some options that the company has in terms of relaxing or eliminating constraints and increasing capacity in the two areas you have identified. Which of these options would you recommend and why?

Read and review all of the references and resources on productivity, processes, inventory, quality, and capacity.

You should look for additional references about the type of business you are operating with specific information about improving capacity and using forecasting.

Example:

Would you like to see an example? Click to see an .trident.edu/content/enforced/59918-OPM500-JUL2015-1/Modules/Module4/OPM500%20Module%204%20%E2%80%93%20SLP4%20Example.docx?_&d2lSessionVal=W8up6i3mr6AlOa6BDyYCgiHk6&ou=59918″>example based on a Ford Dealership.

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